FAQ
General

Exobet is a safe, secured and trusted online casino platform in Malaysia which offers various types of games such as Online Casino Games, Slot Games, Online Sports Betting, and Horse Racing Betting. You will definitely enjoy all the games as the attractive bonuses and promotions on provided are the highest among all platforms. Our professional customer service serves every customer 24/7 to solve their problem effectively and efficiently. The fast payout also contributes to the big reason why customers love us. Read more on "About Us" to know about all our product advantages.

First, visit Exobet homepage and click the “Join Now” button. Fill in all required details to register a new account such as username, full name (same with withdrawal bank account), password, mobile number, email address, and affiliate ID (if have). Ensure that you remember the username and login password, it is required for signing in to your Exobet account. Moreover, we advised you to read all the "terms and conditions" before you proceed to register your account.


My Account

For this situation, kindly make sure that you enter the right username and password as registered. If you forgot your password, you can reset it by using your email address used for registering your Exobet account. a. Go to Exobet homepage b. Click on the Forgot Password link below Log In tab. c. Enter your registered email address and submit. A new password will be sent to your email shortly, kindly check your email for the new password. d. Log in to your account by using the new password and kindly change it to the new password to secure your account. If you’re unable to reset your password by this method, please do not hesitate to contact our 24/7 customer service team through Live Chat on Exobet.

Exobet website is developed with your personal privacy and security as our primary concern. Exobet is a regulated site and will not disclose your personal information by employing the highest standards of data encryption to any third party unless required to do so by applicable laws and regulations or court order. However, Exobet reserves the right to disclose and transfer your personal data to our respective payment settlement service providers and financial institutions to the extent necessary for the completion of payments for services provided through our website. All personal information supplied by users is transmitted via Secure Socket Layer (SSL 128-bit encryption Standard) and stored in secure operating environments that are not accessible by the public. For any internal access to all data is limited and strictly monitored.
You should enter accurate information such as “Update Profile”, “Banking Details”, “Contact number”, “Email Address” to get full validation. Please make sure your contact number and email address are correct before verifying it.


Payment
You are just a step away before you start betting in Exobet, you should adding fund to your account by these two types of deposit methods:
1. Internet Banking
2. Cash Deposit
3. ATM Transfer
Notes:
Exobet are favourite for our speedy crediting of funds to your account and experience. Therefore, please use any deposit methods that are recommended above. Kindly noted also we don’t allow all kinds of deposit by “Cheque” or “Bank Draft” (Company or Personal Cheque) as your deposit method.

How to make deposit by each methods below:

Step 1: Log in to your account Step 2: Go to “Deposit” page Step 3: Choose your preferred game and bank option Step 4: Making deposit to the bank account that showed on “account holder” and “account number” Step 5: Open new browser, Proceed to deposit through your internet banking browser or Apps (remember to screenshot the receipt) Step 6: Go back to Exobet deposit page, enter the deposit amount, date, time, type and reference number. Step 7: Upload your receipt by click on “choose file”, then select and upload the bank receipt Step 8: Choose the “Bonus” that you’re entitled (Exobet will review your bonus claim request) Step 9: Submit your deposit request

Step 1: Log in to your account Step 2: Go to “Deposit” page Step 3: Choose your preferred game and bank option Step 4: Making deposit to the bank account that showed on “account holder” and “account number” Step 5: Visit the nearest branch of your preferred bank and make a deposit by Deposit machine to the bank account as shown. (Remember to keep the receipt as proven to the deposit) Step 6: Go back to Exobet deposit page, enter the deposit amount, date, time, type and reference number. Step 7: Upload your receipt by click on “choose file”, then select and upload the bank receipt Step 8: Choose the “Bonus” that you’re entitled (Exobet will review your bonus claim request) Step 9: Submit your deposit request
Step 1: Log in to your account Step 2: Go to “Deposit” page Step 3: Choose your preferred game and bank option Step 4: Making deposit to the bank account that showed on “account holder” and “account number” Step 5: Visit the nearest branch of your preferred bank and use the ATM machine to make a deposit to the bank account as shown. (Remember to keep the receipt as proven to the deposit) Step 6: Go back to Exobet deposit page, enter the deposit amount, date, time, type and reference number. Step 7: Upload your receipt by click on “choose file”, then select and upload the bank receipt Step 8: Choose the “Bonus” that you’re entitled (Exobet will review your bonus claim request) Step 9: Submit your deposit request

Notes: Please note that your deposit request will be processed and reflected in your “main wallet” when the funds are received by our Bank.

Step 1: Log in to your Exobet account. Step 2: Go to “Transfer” page. Step 3: At “From” choose “Main Wallet” or the wallet that you wish to transfer the credit. Step 4: At “To” choose the game wallet that you want to add credit. Step 5: At the “transfer amount” box, enter the amount of credit. Step 6: Click “Select” for checking the history and status of credit transfer. Then, click on “My Wallet” to check also your balance in your gaming wallet. Notes: You may check your deposit status at the “history” page.
The withdrawal process of Exobet is fast and efficient. You can withdraw your funds from your Exobet account through the following procedures: Step 1: Log in to your Exobet account Step 2: Go to the ‘Withdrawal’ page. Ensure that your banking details are correct here. Key in the amount you wish to withdraw and click on ‘Submit’. Remember, you can only make a withdrawal from your Main Wallet. Step 3: Once your withdrawal is approved, the amount will be transferred to your bank account. Check your bank account and your Exobet Main Wallet to see the balance updated. For the safety/protect of our members' fund in Exobet accounts, we may, at our discretion, request from you one or both of the following documents: - A copy of your photographic ID with clear visible photograph - A copy of the bank account statement for the beneficiary account showing the account number and bearing your name (the account balances should be blanked off)
For your account safety and implemented measured, so long we have received all details needed and processed any information you are required to send us in accordance with the Exobet withdrawal policy, any withdrawal request will be sent to our designated team for processing which is efficient. Withdrawal will be processed within the following time frames below: Table below are “Processing” timeframe of Exobet Withdrawal Request.
Method of withdrawal Processing Time Funds Received by You
Bank transfer 1 hour 24 hours
Notes: Kindly be reminded that you can check the withdrawal status in the “History” page. This is informed that Exobet "Business Working Days" exclude Saturdays, Sundays and also local banking holidays from your area/location.
Exobet will NOT charge our members for any deposits and withdrawals made to their accounts. Therefore, please be informed that many selected banks, e-wallets or credit card companies will have additional transaction fees which Exobet will not absorb the charges. For better details with your bank, kindly check with your selected bank for the transaction fees. Exobet which may, at our sole and discretion, has the rights to terminate or remove the offer provided and firm policy on our terms & conditions applied.
There are 2 types of wallets shown under Exobet betting account which is Main Wallet and Product Wallet: 1. Exobet "Main Wallet" balance displays the total amount that can withdraw via various banking methods or transfer to Products Wallet to fund betting transactions. All newly successful deposits are updated to this balance instantly. 2. Balance of products amount is available for betting in the following respective products. - Sports: For Sports Book betting such as MAXBET/NOVA88/IBCBET. - Live Casino: All time state-of-the-art Exobet live casino like KING855. - Slot Games: All types of online slot games included 918KISS, MEGA888, XE88, PUSSY888, JOKER123, SCR888 and LIVE22. - Racing: For horse racing betting like CITIBET/LK988. From the above, every member will be able to fund transfer from "Main Wallet" to the chosen "Product Wallet" or between products wallet by selecting the desired wallet from the TRANSFER FROM / TO drop down list. So any further assistance, kindly contact Customer Service Support.


Technical Problem

Please make sure that you are logging in from a non-restricted country. Next, kindly clear all your cache/cookies and close the browser. After that, open the browser and try again. If you are still unable to log into Exobet website, kindly recheck that you have entered the correct information and try again. If you are still unable to log in, please contact Exobet 24/7 Customer Service Team for instant response.

Different kinds of aspects of technical safety, hence, below are Exobet’s major precautions that have been established. Physical safety - Our servers are placed in highly protected premises, where all employees have been screened with security clearance. Security breach protection - Our servers are protected by firewall system. Data integrity - All Exobet’s communication between your browser and our servers is encrypted.
Exobet recommends Operating Systems, Browsers and Adobe Flash on below details: Screen Resolution For optimal use of the website, please ensure your screen resolution is set to 1024 x 768 or higher. Please refer to Optimum Screen Resolution to assist you in checking and adjusting your screen resolution if required. Windows 7, Vista - Internet Explorer 7 or later (download IE 9) - Mozilla Firefox 2.0.0.20 or later - Opera 9.01 or later (download Opera 11.51) - Google Chrome (download Google Chrome) Windows XP - Internet Explorer 6 or later (download IE 8) - Mozilla Firefox 2.0.0.20 or later - Opera 9.01 or later (download Opera 11.51) - Google Chrome (download Google Chrome) Windows 2000 - Internet Explorer 5.5 or later (download IE 6) - Mozilla Firefox 2.0.0.20 or later - Opera 9.01 or later (download Opera 11.51) Windows ME, 98 - Internet Explorer 5.5 or later (download IE 6) - Mozilla Firefox 2.0.0.20 - Opera 9.01 or later (download Opera 11.51) Mac OS X 10.4 or later - Safari 2.0.3 - Mozilla Firefox 2.0.0.20 or later - Google Chrome (download Google Chrome) Mac OS X 10.3 or earlier - Mozilla Firefox 2.0.0.20 Adobe Flash Exobet advise using Adobe Flash version 9.0.115 or later. To check to see if you have a suitable version of Adobe Flash Player, click 'Check my Flash version' which will launch a pop up window advising that 'You have the required version of Adobe Flash Player installed' meaning that you have the latest version of Flash and therefore need take no further action; or alternatively a pop up will ask you to install and run the latest version of Flash. This is strongly recommended. We notice that a few features will be missing if you are using IE8 or lower since there is limited support from Microsoft regarding the latest version of HTML5, CSS3, jQuery2.0, etc. Thus, please use higher IE version to have full usage.
If you continue to experience problems, please contact Exobet Customer Service Support Live Chat for instant support.


Mobile Issues

Yes, as long as your mobile device is a Wi-Fi or 3G / 4G / 5G or capable phone with any browser (Chrome, Firefox, Safari, IE, and others that is compatible) will be able to access the mobile version

Firstly, you will be automatically brought to the mobile site via any of your phone browsers. If you are still on the desktop site, you will see on the left top hand side of the page, please click on the mobile icon. For new members, you can click JOIN to create an account with us.
Yes, as long as you are connected to Wi-Fi or 3G / 4G / 5G to enjoy a mobile experience.
Below is the product that currently available on mobile version and enhancement still undergoing to offer more in near future - Sports - Live casino - Slot game - Racing
Yes, you are able to submit deposit/withdrawal (Bank Transfer) form via phone including do fund transfer for your convenience.
About Exobet

EXOBET is a trusted online casino Malaysia site that offers a wide variety of online casino games such as Sports Betting, Live Casino, Slot Games and Horse Racing. We have been serving the Malaysian market for more than 5 years and are currently expanding the business to other Asian countries such as Singapore, Thailand, etc.

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